StingBox does a best-effort scan of your network using ping and arp-discovery approaches every 10 minutes.

Troubleshooting:

  1. Please make sure you have waited 10 minutes for the StingBox to scan your network. Your network may be in different segments and, by default StingBox is only able to scan the segment upon which it connected. You may configure custom discovery scanning ranges on your dashboard.
  2. Ensure you have device scanning enabled on your StingBox settings.
  3. Ensure your network allows devices the ability to ping hosts on the same network. Sometimes networks block ping scans — the method used by StingBox to do best-effort device discovery.